PHL Synaptik is a leading healthcare solutions provider, dedicated to supporting the NHS and other healthcare organisations across the UK. Specialising in reducing waiting times, they offer bespoke and sustainable services, including medical insourcing and high-quality patient care. Operating since 2012, Synaptik leverages expert consultants and healthcare professionals to enhance service delivery and efficiency for their clients.
Brand new operational management tool based on the complex operational processes.
Bespoke application wiki for onboarding and training new staff.
Extensive document and report creation, including automated emailing to clients and suppliers.
Integration with Sage financial management system.
Strong collaborative relationship across the businesses with a roadmap for future improvements.
With an intuitive and effective design, simplified processes and efficient implementation, we have been able to dramatically exceed the initial 30% improvement targets.
Maintaining the records and accreditations of 1000's of health care professionals, the system also acts as automatically maintained document management store.
As service delivery orders are built, communicated and delivered through to invoice, the teams provide an important supplement to NHS services across the UK.
Starting with a baseline of the existing systems and processes, and leading on to definition of more than 500 requirements, technology choices and design workshops.
Implementation was phased into incremental deliveries so the customer could test as we went based around dedicated tests systems and data with feedback and changes throughout.
Integration with the parent company systems and 3rd party interfaces provided the added value and removed redundancy.
Finally transition to deployment with extensive delivery testing, migration planning and provision of application support information by way of customised wiki.
With the introduction of the new system, initial feedback has demonstrated a significant improvement in operational performance.
Some processes that would have previously taken 2 days to perform now routinely take 2 hours in the new system.
With more functionality to come, the investment has already shown its worth in a short space of time.
